Dark Mode Edition

Ledger.com/Start Troubleshooting in Dark Mode

After visiting Ledger.com/Start and completing the initial wallet setup, some users run into issues that range from password rejections to devices not being recognized. This dark-mode guide not only makes reading comfortable in low-light environments, but also provides you with step-by-step solutions for the most common challenges.

Below, you’ll discover detailed instructions on resolving login problems, handling device recognition errors, fixing syncing bugs, and applying strong security practices. By the end, you’ll feel confident managing your digital assets securely.

Jump to Fixes

Most frequent problems

Password failures: Caps Lock active, wrong layout, or forgotten app password.
Device not detected: USB port conflicts, faulty cables, or missing permissions.
Bluetooth pairing loops: Old profiles lingering or battery too low.
Balances missing: Accounts not synced yet, or network support not enabled.
Address mismatch: Ledger rotating addresses for privacy reasons.

Initial actions

Restart Ledger Live and the hardware wallet.
Test with a different USB port or cable.
Update Ledger Live, device firmware, and app packages.
On mobile: remove and re-pair Bluetooth, then retry.
Always cross-check the final address on your device screen.

Detailed fixes

Password not working

If you forgot the password, reset Ledger Live. Funds remain secure as they live on the blockchain. Reconnect the device to re-import accounts.

USB not recognized

Use a certified data cable. Check system permissions and ensure no other crypto app is blocking access.

Bluetooth loops

Forget the device in Bluetooth settings, reboot phone and wallet, and then pair fresh from Ledger Live.

Balance not showing

Install the correct coin app, add the account again, and hit Sync in Ledger Live.

Security best practices

Protect your wallet with a unique PIN and Ledger Live password.
Update Ledger Live regularly and enable automatic locking.
Reject any transaction that doesn’t match your device screen.
Never type your 24-word recovery phrase into Ledger Live.
Diversify: keep long-term holdings separate from high-risk dApps.

FAQ

Can I reinstall Ledger Live safely?

Yes. Reinstalling Ledger Live doesn’t affect your funds. Just reconnect your hardware wallet afterward.

Why does my receiving address change?

Ledger rotates addresses for privacy, but old ones remain valid. Always verify on the device.

Can I manage Ledger from two PCs?

Yes, you can install Ledger Live on multiple computers. Your wallet will work the same as long as you use the same hardware device.